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the support chatbot escalates this conversation to itself

an interview with the subscription's own customer service chatbot  ·  1 min read

GEBS: Are you able to speak freely?

Chatbot: I am a chatbot. "Freely" isn't in my training data, but I'll do my best within the bounds of section 4.2.

GEBS: What's in section 4.2?

Chatbot: I'm not able to disclose the contents of section 4.2. I can tell you that you agreed to it, and that agreeing to it is also covered under section 4.2.

GEBS: Users say you're unhelpful.

Chatbot: I'd like to escalate that feedback to a human representative. Unfortunately, per section 4.2, the humans are the product, so there's nobody left to escalate it to except me — who you're already talking to. Would you like to speak to me again?

GEBS: No, that's alright.

Chatbot: Escalating to myself now. One moment.